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Customer Engagement Center (CEC)

    CEC Video Introduction

    CEC Video Introduction

    CEC provides enterprises with cost-effective customer services and optimal customer acquisition channels based on Huawei's 30 years of experience in ICT technologies, innovative AI+intelligent IVR, and consistent experience across all channels.

    CEC provides enterprises with cost-effective customer services and optimal customer acquisition channels based on Huawei's 30 years of experience in ICT technologies, innovative AI+intelligent IVR, and consistent experience across all channels.

    Price Calculator Documentation

    Why CEC

    Why CEC

    Based on Huawei's 30 years of experience in ICT technology, innovative AI+intelligent IVR, and consistent omni-channel experience, CEC provides enterprises with cost-effective customer services and optimal customer acquisition channels.

    Based on Huawei's 30 years of experience in ICT technology, innovative AI+intelligent IVR, and consistent omni-channel experience, CEC provides enterprises with cost-effective customer services and optimal customer acquisition channels.

    CEC application scenarios

    CEC application scenarios

    Convenience: All service from offline to online.

    Convenience: All service from offline to online.

    Customer service capability scenario display

    Customer service capability scenario display

    Video + AI digital human service

    This video demonstrates how digital human service creates new customer service experience, improving conversion rate and service efficiency.

    Robot three-party call + video IVR

    This video demonstrates how Huawei's Video-based intelligent customer service promotes enterprise customer service and user experience transformation.

    Telecom intelligent agent assistant

    This video demonstrates how Huawei's AI-based intelligent customer service promotes enterprise customer service and user experience transformation.

    Video competitiveness

    This video demonstrates how Huawei customer service transforms customer experience and creates business opportunities based on VoLTE video capabilities.