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Developer
For deployment of lab, test, or non-critical cloud production environments by individual users or small-sized enterprises
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Basic technical support
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Response within 12 hours
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Business
For large-scale cloud deployment by large or medium enterprises
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24/7 online support
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Response within 1 hour
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Enterprise
For massive-scale cloud deployment by large enterprises
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24/7 online support by dedicated technical account managers
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Response within 15 minutes, proactive risk identification and notification
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Launch support
Developer
For deployment of lab, test, or non-critical cloud production environments by individual users or small-sized enterprises
-
Basic technical support
-
Response within 12 hours
Business
For large-scale cloud deployment by large or medium enterprises
-
24/7 online support
-
Response within 1 hour
Enterprise
For massive-scale cloud deployment by large enterprises
-
24/7 online support by dedicated technical account managers
-
Response within 15 minutes, proactive risk identification and notification
-
Launch support
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