Frequently asked questions about ISO/IEC 20000
Frequently asked questions about ISO/IEC 20000
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What is ISO/IEC 20000?
ISO/IEC 20000 is an international standard for IT service management. It specifies requirements for service providers to plan, establish, implement, operate, monitor, review, maintain, and continuously improve their service management system (SMS), making sure service providers can deliver effective IT services to meet user needs. Huawei Cloud has earned ISO/IEC 20000 certification, which certifies the fact that Huawei Cloud has implemented effective IT service management systems and its ability to provide reliable, efficient IT services.
In addition, Huawei Cloud invites third-party organizations to periodically review its IT service management systems based on changing conditions. This allows Huawei Cloud to maintain industry-leading capabilities in IT service management.
Which data centers are covered by Huawei Cloud's ISO/IEC 20000 certification?
The ISO/IEC 20000 certification covers over 40 data centers belonging to Huawei Cloud globally, plus operation and maintenance services for them, including the provision of operation and maintenance services for Huawei Cloud data centers based on third-party IDCs, as well as those for Huawei Cloud's self-built data centers. You can download Huawei Cloud's ISO/IEC 20000 certificate from Compliance Certificates.
Which Huawei Cloud services are covered by ISO/IEC 20000 certification?
The ISO/IEC 20000 certification covers over 150 Huawei Cloud services including, but not limited to, Advanced Anti-DDoS (AAD), Web Application Firewall (WAF), Data Encryption Workshop (DEW), and Database Security Service (DBSS). You can download Huawei Cloud's ISO/IEC 20000 certificate from Compliance Certificates.
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Can my organization become ISO/IEC 20000-certified automatically by using Huawei Cloud?
Although Huawei Cloud has earned ISO/IEC 20000 certification and provides you with secure and reliable cloud services on this basis, using services provided by Huawei Cloud does not certify your organization's compliance with ISO/IEC 20000. ISO/IEC 20000 certification requires us to establish, implement, maintain, and continuously improve the IT service management system of our organizations based on the ISO/IEC 20000 guidelines, standards, and best practices. You can invite an independent third-party certifying body to assess your own system and acquire certification for your organization.