運維平臺培訓服務

提供培訓服務，使能客戶使用運維平臺的各項能力，最終實現(xiàn)客戶能夠自己獨立運維

適用場景

運維平臺使用率不足

運維平臺使用率不足，需要專業(yè)運維專家的指導和培訓，快速提升運維能力

業(yè)務可用性要求高，難達成

提供高可用可靠性、保障性、恢復性的設計方法，有效提升系統(tǒng)的穩(wěn)定性和業(yè)務的連續(xù)性

有團隊但能力積累不足

運維能力不足，需要完整的運維監(jiān)控體系和故障管理體系幫助運維人員快速定位故障解決問題

服務優(yōu)勢

涵蓋多方面運維知識

依托華為運維豐富知識

提供覆蓋設計態(tài)、部署態(tài)到運行態(tài)的主動、預防預測式運維關鍵知識

全面介紹運維平臺定位、理念與平臺能力。讓客戶高質(zhì)量的使用運維平臺能力，保障現(xiàn)網(wǎng)業(yè)務長期持續(xù)的穩(wěn)定可靠

人員聚焦價值快速成長

依托華為運維專家

SRE專家豐富的運維經(jīng)驗，精通運維平臺的使用，賦能客戶實現(xiàn)獨立運維

快速補齊專業(yè)人員缺口

成熟的運維生態(tài)

配套運維平臺，完美閉環(huán)軟件售賣配套問題，依托華為運維專家快速補齊企業(yè)專業(yè)人員缺口，實現(xiàn)人員賦能

服務內(nèi)容

運維平臺使用培訓

1. 提供CloudScope整理運維工具的介紹，包括能力、定位、發(fā)展歷史

2. 介紹確定性運維理念和流程

3. 介紹運維平臺的變更能力

4. 介紹運維平臺的監(jiān)控能力

5. 介紹運維平臺的安全生產(chǎn)能力

6. 介紹運維平臺的自動化運維能力

運維平臺韌性設計培訓

1. 基于運維平臺，提供業(yè)務可用性目標的設計與度量培訓，包括可用性度量組織、流程支撐及評估、運營

2. 基于運維平臺，提供高可用架構設計培訓，介紹架構設計、演練與工具實驗

3. 基于運維平臺，提供生產(chǎn)準備度審批培訓，介紹評審體系、方法及實踐

4. 基于運維平臺，提供監(jiān)控賦能，介紹華為可觀測的實現(xiàn)方案

運維平臺故障管理培訓

1. 基于運維平臺，提供監(jiān)控設計講解，介紹監(jiān)控規(guī)劃、設計及體系的構建

2. 基于運維平臺，提供故障恢復培訓，講解恢復的關鍵技術理論、風險識別、復盤、演練方法與工具實驗

服務價格

運維平臺使用培訓服務
運維平臺韌性設計培訓
運維平臺故障管理培訓

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服務流程

注：N為提交服務申請時間，“日”以工作日計

提交服務申請

第N日

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第N+3日

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運維平臺培訓服務